E-commerce Use case Agent · App

Triage returns against policy

Checks each return against the policy and issues the refund or asks for more.

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Ines Support Agent

Clawnify Lite

Answer the overnight order questions and flag anything late

The user wants overnight support handled from order data… Clawnify Read Orders 1

Forty-two messages overnight. Thirty-eight I can answer now.

Clawnify Send Reply 1

Message Ines...

/ commands thinking: high Enter send · Shift+Enter new line

Overnight Support · Answers what it can, escalates what it cannot 6 steps

Webhook New message
HTTP Look up the order
AI Draft the answer
Branch Confidence
high Agent Reply directly low Approval Hand to a human

Cases 6 records At risk US$4,067 Add case

New 2 US$329

Late delivery US$240

Shopify Ines Duarte

Wrong size US$89

Stripe Ines Duarte

Answered 1 US$156

Refund request US$156

Klarna Tom Vale

Escalated 2 US$3,520

Damaged on arrival US$420

DHL Tom Vale

Supplier shortfall US$3,100

Alibaba Ines Duarte

Closed 1 US$62

Address change US$62

Notion Tom Vale

Proposal Playbook Published v1 History Archive Save draft Publish v2

Proposal Playbook

A collection of proposals submitted to various clients.

Reference Auto proposals/playbooks Tags — comma-separated labels

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Purpose & Philosophy

Every strategy we build connects the work to the people who actually see it. We are not generalists who happen to work here — we are the people who do the work.

The method is the same whoever the client is: research, structured planning, and real-time correction, with both the experience and the number it moves in mind.

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More for E-commerce

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Answer overnight order questions Looks up the order, answers what it can, escalates what it cannot. Chase suppliers on late stock Watches inbound POs and chases anything that slips past its date.