Your order, payment, delivery scan and policy already exist in five systems. The agent gathers them the day a dispute lands and holds the response for your yes.
Every strategy we build connects the work to the people who actually see it. We are not generalists who happen to work here — we are the people who do the work.
The method is the same whoever the client is: research, structured planning, and real-time correction, with both the experience and the number it moves in mind.
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The proof is not missing
It is spread across your store, your processor, a carrier scan and a policy page nobody has opened since launch. Losing is an assembly problem.
Shopify
Gmail
Klaviyo
ShipStation
Xero
Stripe
Connected where the money moved
Stripe and Shopify Payments, both on official APIs. The dispute arrives by webhook and the order, the charge and the fulfilment are already on file.
policies
products
suppliers
lead-times
Your policy as it read then
Give it the link, not the text. It captures the page and keeps every version, so a March order is answered with March terms.
Hand to a human
Overnight Supportlow
Held fora person
ApproveEdit
One submission, never a second
Banks accept evidence once and it cannot be edited afterwards. The packet is assembled and held, with the weak cases flagged, until you say send.
When the courier will not hand it over
Signed delivery often sits behind a carrier login no API key reaches. The AI agent signs in with its own browser and files the document itself.
APPOrder Desk finds work needing judgmentAGENTInes does itAPPResult written back
It learns which fights you win
Every outcome lands against the evidence that was sent. Win rates by reason code, by issuer country, and by whether delivery proof changed anything.
1.3kCustomers
12Suppliers
7Cases
How to set up fight chargebacks with proof you already have on Clawnify
1
Connect your processor
Authorise Stripe or Shopify Payments. New disputes arrive by webhook from that point, and one sync pulls in the ones already open.
2
Point it at your policy pages
Paste the links to your refund and cancellation pages rather than the text. It captures them and keeps every version, so old orders answer with the terms that applied then.
3
Say what always needs you
Choose which reason codes may go out on their own, if any, and which always wait for a person. Everything waits until you change it.
4
Read the case and send
Each dispute arrives scored, with the missing pieces named and the evidence attached. Approve it and the packet goes to the bank.
Questions we get asked
What does a chargeback actually cost?
More than the order, and in two parts. A dispute fee lands the moment the dispute is raised and you do not get it back, whether you win, lose or never respond. If you then contest it, a second fee applies and that one returns only if you win. So a small dispute can cost more to fight than to concede, which is why every case here is scored before anything is drafted and why the app will tell you to let one go.
Does winning bring my dispute rate down?
No. The card networks count a dispute when it is raised and explicitly ignore how it ends, because waiting months for outcomes would make the programmes useless. Visa flags an account as non-compliant at a 0.5 percent ratio and excessive at 1.5 percent outside CEMEA, and it counts early fraud warnings alongside actual disputes. Recovering money and protecting your ratio are two different problems. This solves the first. Only prevention solves the second, and anyone selling you a win rate as ratio protection is hoping you never check.
Why do merchants lose not-received disputes they should win?
Almost always because they sent a tracking number. A number is not evidence. What an issuer checks is the carrier's own delivery confirmation, the timestamp, and whether the delivery address matches the address the order shipped to. A public tracking page screenshot is the common substitute and it is discounted, because anyone can produce one for any parcel.
How does it get proof of delivery?
Through the carrier's API where your account can actually reach it, and through the AI agent's browser where it cannot. That second path is not a fallback for edge cases. FedEx returns a signature proof only to a request carrying the shipper's own billing account number, so a merchant fulfilling through a third party is locked out no matter how good the integration is, and USPS delivery records are not reliably available by API at all. In those cases the agent signs in to the carrier portal itself and files the document, tagged with where it came from.
How much evidence can I actually submit?
Less than people expect, which is why selection matters more than collection. Banks take one file per evidence type and cap the whole submission at a few megabytes, with Mastercard also limiting page count. They review nothing external, so a link to your tracking page or your policy is worth nothing. The content has to be inside the packet, which is the reason this captures your policy page rather than pointing at it.
My Shopify app said it submitted and nothing happened.
That is a known behaviour rather than a bug in your app. Shopify's evidence call can return success with no errors while the evidence never reaches the bank and the dispute sits waiting. This checks: it submits, then re-reads the dispute and compares. When the two disagree it says so instead of showing you a tick, and hands the last step to your agent to finish in the admin.
When is this the wrong tool?
If you see a handful of disputes a year, the deadline is the only hard part and a calendar reminder handles it. And it will not win everything. Issuers vary by country, and merchants regularly submit signed delivery on a parcel that was genuinely delivered and lose anyway. What you get is the strongest honest version of your case, on every dispute, without anyone assembling it by hand, plus a record of which fights are actually worth having. It is not a prevention product and it does not decide whether your policy is any good.
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