E-commerce Use case Agent · App

Answer overnight order questions

Looks up the order, answers what it can, escalates what it cannot.

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Ines Support Agent

Clawnify Lite

Answer the overnight order questions and flag anything late

The user wants overnight support handled from order data… Read Orders 1

Forty-two messages overnight. Thirty-eight I can answer now.

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Overnight Support · Answers what it can, escalates what it cannot 6 steps

Webhook New message
HTTP Look up the order
AI Draft the answer
Branch Confidence
high Agent Reply directly low Approval Hand to a human

Cases 6 records At risk US$4,067 Add case

New 2 US$329

Late delivery US$240

Shopify Ines Duarte

Wrong size US$89

Stripe Ines Duarte

Answered 1 US$156

Refund request US$156

Klarna Tom Vale

Escalated 2 US$3,520

Damaged on arrival US$420

DHL Tom Vale

Supplier shortfall US$3,100

Alibaba Ines Duarte

Closed 1 US$62

Address change US$62

Notion Tom Vale

Proposal Playbook Published v1 History Archive Save draft Publish v2

Proposal Playbook

A collection of proposals submitted to various clients.

Reference Auto proposals/playbooks Tags — comma-separated labels

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Purpose & Philosophy

Every strategy we build connects the work to the people who actually see it. We are not generalists who happen to work here — we are the people who do the work.

The method is the same whoever the client is: research, structured planning, and real-time correction, with both the experience and the number it moves in mind.

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